Background
A fast-growing courier and logistics company based in Jaipur was offering domestic courier services across India and international shipments to over 200 countries through established carrier partnerships. Serving eCommerce sellers, B2B clients, and individual customers, the business was handling a steadily increasing volume of daily shipments. As demand grew, the team began relying on manual processes across multiple courier partner systems — creating serious friction in day-to-day operations.
Challenges
- Managing 6+ courier partners manually through separate portals and spreadsheets
- Time-consuming booking process — each shipment required switching between multiple dashboards
- No instant way to compare shipping rates, leading to suboptimal courier selection
- AWB generation and label printing done manually, causing delays at dispatch
- Increasing shipment volume was outpacing the team's capacity to process manually
Impact:
The business was growing, but operational inefficiencies were slowing down scalability and putting pressure on the team without any proportional revenue gain.
