Frequently Asked Questions (FAQ) | Courier Mitra

Quick Answers to the Frequently Asked Questions

Get prompt responses from a friendly, professional and Knowledgeable support team.

Courier Mitra (CM) is a courier aggregator software that gives you access to all your leading delivery partners like, FedEx, Delhivery, BlueDart, DHL, etc. Courier Mitra (CM) act as a single touchpoint between you and multiple carriers to save you the hassle of reaching out to different shipping platforms individually. In short you get single window to book your parcel with different service provider, find the lowest cost for delivery, billing and tracking that give better performance, better customer service, better tech/integration, and chance to grow your business in hassle free platform.

Just signup, recharge your wallet, connect to your shipping partner account and start booking parcels. Our sales team will give you a call within an hour when you'll signup for your account to provide you detailed demo and integration support. In case of any urgent queries, you can send your requirements to and we will reach out to you at the earliest.

With Courier Mitra (CM) you can track multiple shipments at a time. You can also download the real-time tracking information in excel format.

The tracking option is provided in the booking report screen panel that shows details of the shipment journey. With this option, you would be able to track your order status in real-time.

Yes, you will get tracking link which you can add on your website tracking page for your customer to track booked parcel status by simply enter a tracking number into the website and get real-time tracking information on all your parcels and packages, instantly!

You can create as many users/client as needed. You will have single credit limit to the entire user who will login and generate label to book parcel.

Yes! You can upgrade your subscription plan from within your account settings at any time. Or connect with our team, we will guide you.

No, once you have activated any pre-paid plan, the subscription cost will be deducted on the 1st day of every month which is non-refundable.

Courier Mitra (CM) has multi-carrier options such as Delhivery, FedEx, BlueDart, DHL, TNT, DTDC, UPS and more.

Yes, Courier Mitra (CM) give you option to as client billing, where you can generate monthly tax invoice as per client.

Yes, Courier Mitra (CM) provides excel bulk upload function that allows users to mass upload multiple delivery bookings instantly. By utilising our bulk upload feature, you will be able to speed up processes and increase efficiency when uploading a large number of delivery bookings.

Simply login in to our account and click on the 'Import Packet' link under Operation menu, and download our sample excel file to get started.

If you encounter any issues, feel free to contact us at

Courier Mitra (CM) provides two categories of reports Generals reports like AWB query, booking, manifest, and label error & forwarding exception report admin report like sales, vendor contribution, and trend report & user logs for insightful reports & analytics which provides you with data presented in a graphical form. This data is critical as it helps you to take insight-driven business decisions understanding business growth or any problem area.

Yes, Courier Mitra (CM) has a module for accounting that allow user for account entry, journal & receipt entry, ledger view, client outstanding option.

Know Your Customer, commonly known as KYC, enables us to validate the identity of our customers. You only need to do this once as a first-time customer on our platform.

To complete your KYC process, you must:

  1. Enter your PAN number and upload supporting document proof.
  2. Select the address proof and upload scanned copies of the same.

Please Note: The uploaded address proof must be the same as that of the billing address submitted with Courier Mitra (CM). You can also do KYC using the Aadhar based OTP system.

Yes, Courier Mitra (CM) comes with complaint management system is designed to further energies the organization’s efforts to efficiently organize and maintain information that is crucial to many aspects of the business. Courier Mitra (CM) enables organizations to do business in a better manner.

Yes, Courier Mitra (CM) provides an option to send custom automated SMS to your customers in real-time. Inform them about when the delivery started and when will it be expected to arrive.

We accept credit and debit cards: Visa, MasterCard, and PayPal - all powered by PayPal.

Can’t find the question you were looking for? Get in touch with us today.