How is Courier Mitra (CM) different from direct delivery providers?
Courier Mitra (CM) is a courier aggregator software that gives you access to all your leading delivery partners like, FedEx, Delhivery, BlueDart, DHL, etc. Courier Mitra (CM) act as a single touchpoint between you and multiple carriers to save you the hassle of reaching out to different shipping platforms individually. In short you get single window to book your parcel with different service provider, find the lowest cost for delivery, billing and tracking that give better performance, better customer service, better tech/integration, and chance to grow your business in hassle free platform.
How do I start shipping with Courier Mitra (CM)?
Just signup, recharge your wallet, connect to your shipping partner account and start booking parcels. Our sales team will give you a call within an hour when you'll signup for your account to provide you detailed demo and integration support. In case of any urgent queries, you can send your requirements to firstname.lastname@example.org and we will reach out to you at the earliest.
Can I track multiple shipments?
With Courier Mitra (CM) you can track multiple shipments at a time. You can also download the real-time tracking information in excel format.
How do I track the order status?
The tracking option is provided in the booking report screen panel that shows details of the shipment journey. With this option, you would be able to track your order status in real-time.
Can I have tracking page on my website?
Yes, you will get tracking link which you can add on your website tracking page for your customer to track booked parcel status by simply enter a tracking number into the website and get real-time tracking information on all your parcels and packages, instantly!
How many clients can I create from subscription plan?
You can create as many users/client as needed. You will have single credit limit to the entire user who will login and generate label to book parcel.
Can I change my plan later?
Yes! You can upgrade your subscription plan from within your account settings at any time. Or connect with our team, we will guide you.
Can I cancel my subscription anytime?
No, once you have activated any pre-paid plan, the subscription cost will be deducted on the 1st day of every month which is non-refundable.
Which carrier options Courier Mitra has?
Courier Mitra (CM) has multi-carrier options such as Delhivery, FedEx, BlueDart, DHL, TNT, DTDC, UPS and more.
Can I generate separate invoice for each client?
Yes, Courier Mitra (CM) give you option to as client billing, where you can generate monthly tax invoice as per client.
Do Courier Mitra (CM) have bulk upload feature?
Yes, Courier Mitra (CM) provides excel bulk upload function that allows users to mass upload multiple delivery bookings instantly. By utilising our bulk upload feature, you will be able to speed up processes and increase efficiency when uploading a large number of delivery bookings.
Simply login in to our account and click on the 'Import Packet' link under Operation menu, and download our sample excel file to get started.
If you encounter any issues, feel free to contact us at email@example.com
What kind of reports are available in application Courier Mitra (CM)?
Courier Mitra (CM) provides two categories of reports Generals reports like AWB query, booking, manifest, and label error & forwarding exception report admin report like sales, vendor contribution, and trend report & user logs for insightful reports & analytics which provides you with data presented in a graphical form. This data is critical as it helps you to take insight-driven business decisions understanding business growth or any problem area.
Do Courier Mitra (CM) have any accounting feature?
Yes, Courier Mitra (CM) has a module for accounting that allow user for account entry, journal & receipt entry, ledger view, client outstanding option.
How to do KYC?
Know Your Customer, commonly known as KYC, enables us to validate the identity of our customers. You only need to do this once as a first-time customer on our platform.
To complete your KYC process, you must:
Please Note: The uploaded address proof must be the same as that of the billing address submitted with Courier Mitra (CM). You can also do KYC using the Aadhar based OTP system.
Do it have complaint management?
Yes, Courier Mitra (CM) comes with complaint management system is designed to further energies the organization’s efforts to efficiently organize and maintain information that is crucial to many aspects of the business. Courier Mitra (CM) enables organizations to do business in a better manner.
Do Courier Mitra (CM) have automatic notifications/SMS option?
Yes, Courier Mitra (CM) provides an option to send custom automated SMS to your customers in real-time. Inform them about when the delivery started and when will it be expected to arrive.
What payment options are available?
We accept credit and debit cards: Visa, MasterCard, and PayPal - all powered by PayPal.